1. Statutory Compliance
In accordance with the Information Technology Act 2000, Consumer Protection Act 2019, and the Consumer Protection (E-Commerce) Rules 2020, PujaKalash has designated a Nodal Grievance Redressal Officer to resolve consumer and devotee issues efficiently.
2. Grievance Redressal Officer
Devotees and consumers may submit complaints regarding order deliveries, damaged sacred items, payment issues, or return policy grievances.
3. Redressal Timelines
Every grievance ticket is acknowledged within 48 business hours and systematically resolved within 30 calendar days from the date of submission.